Our 60-day size-exchange guarantee

Finding your perfect fit can take a cycle or two — and if your first choice isn't right, we've got you.

If your Feminea Cup isn't the right size for you, contact us within 60 days of delivery and we'll send you a different size, free of charge. No need to return the original — for hygiene reasons, menstrual cups can't be restocked, so we simply ask you to recycle or dispose of it.

How it works: email us at hello@feminea.co with your order number and the size you'd like instead. We'll ship your replacement within 2 business days, at no cost to you.

One free exchange per order. The guarantee applies to size exchanges on the Feminea Cup (S, M, L and Duo Packs).

Standard returns (30 days)

For all other situations, we offer a 30-day return policy: you have 30 days after receiving your item to request a return.

To be eligible, your item must be unused and in its original, unopened packaging. You'll also need your receipt or proof of purchase.

To start a return, contact us at hello@feminea.co. If your return is accepted, we'll email you a return shipping label, the return address, and instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

Hygiene exception — opened intimate care products

For health and hygiene reasons, intimate care products (menstrual cups and discs) that have been opened or used cannot be returned or refunded. That's exactly why our size-exchange guarantee exists: if the size isn't right, we replace it — no return needed. Gift cards are also non-refundable.

Damages and issues

Please inspect your order upon delivery and contact us immediately at hello@feminea.co if your item is defective, damaged, or if you received the wrong item. We'll make it right — with a replacement or a full refund, at no cost to you.

Your 14-day cancellation right (UK & EU)

If you change your mind, you have the right to cancel your order within 14 days of receiving it, for any reason and without justification. To exercise this right, the item must be unused and in its original, unopened packaging — once the hygiene seal of an intimate care product is broken, this right no longer applies, in line with consumer regulations. Contact us at hello@feminea.co to arrange the cancellation and return.

Refunds

Once we've received and inspected your return, we'll notify you of the outcome. If approved, you'll be automatically refunded to your original payment method within 10 business days. Please note that your bank or card provider may need additional time to process the refund. If more than 15 business days have passed since your return was approved, contact us at hello@feminea.co.

Questions?

We're here to help — write to us anytime at hello@feminea.co.